Showing posts with label attitude. Show all posts
Showing posts with label attitude. Show all posts

Friday, September 30, 2011

ALLIGATORS IN EVERY SWAMP


“A man does what he must - in spite of personal consequences, in spite of obstacles and dangers and pressures - and that is the basis of all human morality.” ~Winston Churchill

“Courage and perseverance have a magical talisman, before which difficulties disappear and obstacles vanish into air.” ~John Quincy Adams
 

“If the fisherman and the hunters feared alligators, then there would be no recreation in the swamp.” Far from being an over broad generalization, the speaker was simply making the point that motivation overcomes perceived obstacles. While it is wise to mitigate risk—especially the risk of being overtaken by an alligator during a hunting trip—as Leaders we cannot wait until all obstacles have been removed before proceeding.

There are “alligators in every swamp.” The alligators are the obstacles and the swamp is the arena in which we are operating. While our ultimate objective might be to rid the swamp of all alligators (perhaps by “draining the swamp”), in the immediate term we must be able to effectively lead our teams, serve our clients and meet or exceed our organization’s objectives.

On a personal leadership level, one must be able to identify the potential or known alligator—perhaps a rival—and develop strategies to effectively collaborate with the individual when necessary (perhaps even daily) and to leave the alligator well enough alone the remainder of the time. Over time, trust may strengthen as the alligator comes to regard you as a non-predator, and a relationship may very well blossom.

At the team leadership level, we are well-served to anticipate the obstacles that may arise in resource allocation, miscommunication, diverse skill sets and personalities, etc. Upon taking inventory of each team member, whether via personality/behavioral testing or objective observation, develop individuals and assign roles to maximize the unique qualities that each member of the team possesses and executes well. As team membership changes, re-assess and re-assign as you deem effective.

When reviewing the swamp at the organizational level, we must begin with our mission. What outcomes have we committed to achieving to fulfill our mission? Much like the dedicated hunter that braves the presence of alligators to nonetheless enter the fertile swamp, we as Leaders must acknowledge with certainty and optimism that although we will encounter obstacles in our path to achieve the outcomes, we shall not fall to those obstacles.

Marketplace competitors, government regulation, loss of key executives, etc. always have been and will continue to be present as we pursue our mission. Our commitment to set and achieve identifiable and measurable personal, team and organizational outcomes must supersede any tendency toward hesitation or retrenchment. Acknowledging and neutralizing the alligators in our swamp quickly will enable us to lead our teams to focus solely upon those misson-driven outcomes.

Leave it to others less committed and less passionate (rivals, competitors, naysayers) to delay or to stay home and miss an abundant day of fishing in the swamp. Lead the way!

Monday, April 4, 2011

REMAINING A STUDENT OF THE GAME

"Those who teach by their doctrine must teach by their life, or else they pull down with one hand what they build up with the other."  --Matthew Henry

“Whoever undertakes to set himself up as a judge of Truth and Knowledge is shipwrecked by the laughter of the gods.” --Albert Einstein

I experienced pure joy recently during what I had believed would be a relatively straightforward meeting. I came away knowing that I had become the Student, and that the student had become the Teacher, though at the time I don't believe that either one of us recognized the juxtaposition. As I drove home that evening, I found myself smiling as I became consciously aware of the lived lessons that the young manager had imparted upon me.

A client had invited me to visit one of its sites to counsel and advise one of its newer general managers (I'll refer to him as "Ron") regarding a sensitive human resource matter that he would soon have to address with one of his employees. The client operates a number of locations of a casual theme dining restaurant under a franchise agreement, and given my employment in the industry for a number of years before entering law school, I naturally gravitate to and identify with some of the unique staffing and human resource management challenges of the larger marketplace. I had not met Ron previously, and we were scheduled to sit down at 8:45 p.m.

Having arrived a few minutes early and not wishing to disturb Ron or disrupt his team as it concluded its weekday dinner rush, I took a seat in the lounge area and ordered a glass of iced tea to catch up on messages while I waited for the appointed time. The restaurant appeared very busy for an evening early in the week, and I began to take notice of the environment and the work going on about me, if it could even be called "work" for it appeared that the team and its two managers were having great fun.

The server who refilled my glass was pleasant and attentive, but not pushy though I declined to order any food. Guests were greeted cheerfully and promptly by the hostess and one of the managers. I observed servers running food for co-workers, and prebussing tables efficiently. I overheard the other manager praising a busboy here and a server there for their thoroughness. As guests were departing, at least one hostess of manager inquired about their dining experience as they held the door open. Smiling people exited, smiling people entered. I had observed a friendly, fun, well-choreographed production that appeared to have left one and all satisfied.

At the appointed time, I asked my server to please let Ron know that I was there. Within a minute, one of the two managers I had been observing came over and heartily greeted me, inviting me back to his office. As we passed through the kitchen, I was pleased to see how clean the stainless steel work surfaces were, despite the busy work that continued. The kitchen team communicated with one another and the serving staff clearly amidst the flurry of hot and cold dishes being served up.

Once in Ron's office, before we began to discuss the human resource matter, I asked him how he was enjoying his promotion to general manager. Ron told me the story of working for the restaurant in high school as a bus boy and dishwasher, continuing as a host and server during college, and how he came to be invited into the management training program as graduation neared. Ron radiated enthusiasm for his company, his location, his guests and his team. He then pivoted to the matter I had come to advise him about, beginning with his take on the situation and his options for resolving the matter. We discussed the options and possible outcomes briefly, and then I left Ron to make his management decision.

Driving home that evening, I smiled to myself, acknowledging that I had met Ron and had observed his history with the company before we had even made our acquaintance at 8:45. Every team-oriented employee, every satisfied guest, every spotless dining and food preparation surface served to exemplify what Ron had lived each day of his professional career. Ron didn't coach with words--he modeled the attitude and behaviors and his team simply followed suit in their own personalities and performances. No ego, no fear, just plain simple alignment between principles, attitude, and action leading to a desired outcome.

I was fortunate to have visited Ron's restaurant and to have met Ron that evening...even a coach needs a Coach each day.

TODAY'S QUESTIONS: Have you developed the confidence of self and the cultivated the utter disregard for your own ego to remain open to the teachable moments that God presents you with in your career, in your community, and in your family?